Refund Policy

Last updated: May 2026

We stand behind our drivers. If something isn't working right, we want to fix it — contact us before requesting a refund and we'll do everything we can to make it right.

Our Commitment

FridayForge drivers are built and tested by a working field technician. We use them ourselves. If a driver has a bug or doesn't perform as described, we take that seriously and will work to resolve it promptly.

Free Trial First

Every FridayForge driver includes a 2-hour trial period on each processor. We strongly encourage you to run the trial before purchasing to verify the driver works correctly in your specific environment. The trial gives you real working functionality — not a demo mode — so you can test everything before committing.

Eligible for Refund

The following situations qualify for a full refund:

The driver does not function as described on the product page
A confirmed bug prevents core functionality and we cannot resolve it within 7 days
You were charged twice for the same license (duplicate purchase)
Technical incompatibility with the specified Crestron Home version that was not disclosed

Not Eligible for Refund

The following situations are generally not eligible for refunds:

Change of mind after purchase
Incompatibility with third-party devices not listed in the driver documentation
Issues caused by customer modifications to the driver or system
Crestron firmware updates that break compatibility after your purchase date
Purchases where the trial was not used prior to buying
Licenses that have already been transferred to a new processor

Refund Timeframe

Refund requests must be submitted within 14 days of the original purchase date. Requests submitted after 14 days will be reviewed on a case-by-case basis.

How to Request a Refund

To request a refund, email us at [email protected] with:

Your account email address
The driver name and order date
A description of the issue you're experiencing
What you've already tried (including whether you contacted support first)

We respond to all refund requests within 2 business days. Approved refunds are processed within 5–10 business days depending on your payment method.

License Revocation on Refund

When a refund is issued, the associated license key is revoked and will no longer validate. The driver will revert to trial mode on the next load.

Questions?

If you have any questions about this policy or need help with a purchase, reach out at [email protected]. We're real people who answer our own email.